MOURA TECH SL (hereinafter "the Company"), with NIF B13795703 and registered office at c/ Los Prados 166, Polígono Científico Tecnológico de Gijón, Edificio Impulsa, 33203 Gijón, Spain, attaches great importance to the respect of your privacy and the protection of your personal data.
Through its brands and services, including mobile applications and diagnostic services for electric vehicles, MOURA TECH SL collects personal data via its official website and mobile applications (collectively referred to as "Services"). The purpose of this Privacy Policy is to inform you about how we collect, use, manage, and protect your information, in accordance with the General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018 (LOPDGDD).
This policy is an integral part of the General Terms and Conditions of Use of the Services offered by MOURA TECH SL. Your use of the Services is conditional upon your acceptance of this policy.
1. Data Controller and Contact
Identity: MOURA TECH SL
NIF: B13795703
Address: c/ Los Prados 166, Polígono Científico Tecnológico de Gijón, Edificio Impulsa, 33203.
Contact Email: admin@levox.ai
If you have any questions regarding the collection or use of your personal data, please contact us at the email address provided above.
2. Personal Account and Access to Services
Website: Creating a personal account is mandatory only for the purchase of physical or digital products. When you make your first purchase, an account is automatically created using your data (Name, Surname, Postal Address, Email, and Phone Number) to manage shipping and invoicing.
Mobile App: You may use certain services in "Visitor Mode" without creating an account; however, this will prevent your usage history or battery health certificates from being saved in the cloud. For advanced services (such as LEVOX Check), a personal account is mandatory.
3. Personal Data Collected
MOURA TECH SL collects the following data for the proper provision of its services:
A. Information you provide:
Account Information: Name, surname, email address, phone number, billing address, and delivery address.
Vehicle Information: Make, model, and version of your electric vehicle to ensure compatibility with our diagnostic services.
B. Information collected through App usage:
Charging Options: Configuration of connectors and charging cables.
Geolocation: Used to plan trips from your current position and for real-time trip tracking (including background tracking) to recalculate the estimated state of charge and provide navigation notifications.
Origin/Destination Addresses: Saved to facilitate search history.
C. Technical Data (Diagnostic/Connect):
Vehicle Identification Number (VIN): To identify the vehicle uniquely and associate it with the correct diagnostic data.
State of Health (SOH) and State of Charge (SOC): Technical battery data collected at regular intervals for consumption prediction and degradation analysis.
Mileage and Diagnostic Location: Data required for the issuance of official battery certificates.
4. Purpose of Data Processing
We use your data to:
Maintain and improve our services: Developing expertise in battery aging and improving consumption prediction models based on real usage and geolocation.
Provide personalized services: Sending diagnostic reminders, managing customer support, and facilitating the return of loaned equipment.
Invoicing and logistics: Managing the sale and shipment of products.
5. Legal Basis
The legal basis for processing your data is the performance of a contract (for purchases and registered services) and explicit consent from the user (specifically for geolocation and marketing communications).
6. Sharing Your Information
MOURA TECH SL does not sell or rent your personal information. Data will only be shared with third parties in the following cases:
Service Providers: Cloud hosting companies, logistics/transport firms, and analytical measurement tools acting as data processors under our instructions.
Legal Obligation: When required by judicial or administrative authorities.
Protection of Rights: To protect the safety, property, or rights of the company or its users in the event of a legal dispute.
7. Controlling Your Rights
In accordance with the GDPR, you have the following rights:
Access, Rectify, and Erase your personal data.
Restrict or Object to the processing of your data.
Data Portability.
Withdraw Consent at any time.
To exercise these rights, please send an email to [Insert contact email].
App Data: Personal data collected via the App will be deleted within 14 days of your request.
Corporate Data: For certificates issued via corporate accounts, deleting certain data (like time or location) may require validation from your company's administrators, as it may invalidate the certificate.
8. Data Security
MOURA TECH SL implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, protecting your data against unauthorized access, loss, or alteration.
